Privacy Policy

Juvous ("we", "us", and "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, store, use, and disclose personal information about our customers and individuals who apply for employment with us, and how we comply with our obligations under applicable privacy laws. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.

This Privacy Policy applies to personal information we collect, hold, and use about you when we carry out our business activities, such as when you purchase our goods and services, visit our website or other digital platforms, communicate or interact with us, enter any competitions, complete any surveys, or engage with us in any other manner.

We may amend this Policy at any time by posting the updated version on our website.

We are not responsible for the privacy practices of sites that are linked to our website via hyperlinks, banner advertising, or otherwise.

What Information Do We Collect?

Generally, the information we collect about customers includes your name, delivery address, birthdate, phone number, details of products you have purchased from us, payment and billing information, email addresses, and any other information you may provide to us during our interactions, including on social media.

We also collect demographic information such as your postcode, age, gender, shopping preferences, interests, and favorites.

When you visit our website, we may also collect information about your device, including your IP address, date/time of your visits, duration of your visits, the pages and documents accessed, the previous site accessed (i.e., the referring URL), and the type of browser being used.

We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.

How We Collect and Hold Information

Where it is reasonable and practicable to do so, we collect your personal information via our customer service center, by phone, email, mail, website, when you complete any survey/application forms, or enter any of our competitions or special promotions/activities, when you interact with us on social media, or when you deal with our team members.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We will keep your personal information secure and hold it in our customer database. We will only release your personal information if you authorize us to do so or if we are legally required to do so.

Why We Collect and How We Use Information

We collect and use your personal information to:

Communicate with you and answer any questions or provide information or advice.
Improve and personalize your experience with us, such as online or in-store.
Better understand our customers’ requirements and preferences, conduct product and market research, personalize and improve our service, and provide offers that are of greater interest or benefit to you.
Undertake and administer promotions, competitions, marketing activities, direct marketing, database compilation, analysis of trends and demographics, and other marketing or promotional activities.
Process payments and handle feedback or complaints, including refunds and discounts.
Complete other transactions with you.
Manage our operations, including supply logistics and inventory.
Communicate warranty and product recall information.
Undertake administrative and operational functions.
Counteract fraud, loss, and theft prevention activities.
Investigate breaches of our terms and conditions or suspected unlawful activity.

How We Disclose Your Information

We may disclose your personal information to undertake any of the purposes set out above, where permitted or required by law, or as otherwise detailed in this Privacy Policy. Recipients of your personal information may include:

Our employees, contractors, or service providers, to the extent necessary for them to carry out their duties. This may include research agencies, website development agencies, payment processing agencies, IT system administrators, couriers, payment processors, lawyers, and business advisors.
Suppliers of products and services for delivery, product warranty, and recall purposes.
Any person to whom we are required or permitted by law to disclose personal information. This may include law enforcement authorities, government departments, or regulators in connection with legal and compliance obligations.

We require any third party to whom we disclose personal information to protect that information against unauthorized use, access, or disclosure.

We may occasionally transfer your personal information to organizations located overseas, for example where:

We use service providers based overseas.
You have requested a product or service that involves an international element.
We need to comply with foreign legal or regulatory requirements.
An international payment has been made.

We require overseas recipients to use personal information only for the purpose for which we provide it and to ensure that our privacy obligations are met with appropriate confidentiality and data protection measures.

Accessing and Correcting Your Personal Information

You can request access to your personal information or request corrections by contacting us at the details provided below. Your request will be processed in accordance with applicable privacy laws.

SMS Compliance

By entering your phone number at checkout, subscribing via our subscription form, or using a keyword, you agree that we may send you text notifications (for order updates, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 per month. Consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link provided within our messages. Alternative methods of opting out will not be considered valid. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Our privacy policy may change from time to time, and any updates will be reflected on our website. If you have any questions, please contact us at info@juvous.com.

Payment Security Policy

At Juvous, your online payment security is our top priority. We use Worldline, a globally trusted and PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateway, to process all card transactions on our site.

Your payment data is never stored or handled directly by us. Instead, it is securely transmitted to Worldline’s systems using encrypted connections that meet the highest industry standards.

Worldline complies with the latest version of the PCI DSS requirements and maintains a secure environment for handling cardholder data. You can read more about their PCI DSS compliance on their official website:

👉 Worldline PCI DSS Compliance

Shop with confidence, knowing your transactions are protected by one of the most secure systems available.