Question 1

Q: How do I control the lights on my choice pod system from JUVOUS?

Accepted Answer

A: To manage the lighting features on your JUVOUS Choice pod system, follow these simple steps:

1. Screen Light: To activate or deactivate the screen light, press and hold the "J" button while pressing the "JUVOUS" button three times. This combination allows you to easily toggle the screen light to suit your preference.  
2. Logo Light: If you wish to control the logo light, press and hold the "J" button and then press the "JUVOUS" button four times quickly. This enables you to customize the appearance of your vaping device further.

These functionalities are designed to enhance your vaping experience by providing customizable options that align with the elegant and enjoyable vaping experience that JUVOUS New Zealand stands for.

Question 2

Q: The flavor adjustment indicator isn't showing on the screen and nothing is coming out. What can I do to fix it?

Accepted Answer

A: If the flavor adjustment indicator isn't showing on your JUVOUS device screen, you may have accidentally turned off the screens. To resolve this issue, please long press the "J" button while simultaneously pressing the "JUVOUS" button three times. This action will turn your screen light back on. If the problem persists, please check your device's manual or contact JUVOUS New Zealand customer support for further assistance.

Question 3

Q: What do the 'i' and 's' mean in JUVOUS CHOICE POD SYSTEM flavors?

Accepted Answer

A: In the JUVOUS CHOICE POD SYSTEM, 'i' stands for 'iced,' giving you a cool, refreshing taste, while 's' stands for 'sour,' offering a tangy, tart flavor. These labels help you pick the perfect flavor for your vaping experience, whether you want a crisp, cold hit or a zesty, mouth-puckering blast!

Question 4

Q: I've gone to check out and your delivery option is "free shipping" for $5.00. Can you explain how your shipping policy works?

Accepted Answer

A: At JUVOUS New Zealand, our Free Shipping option automatically applies to orders over $50, ensuring you receive your vaping products without any additional shipping cost. For orders under $50, a minimal shipping fee of just $5 applies. To enjoy free shipping, you might consider adding a few more items to your cart to reach the $50 threshold. This way, you not only receive your products with no extra shipping cost but also get to explore more of our premium vaping options.